Many table friends and players often talk about the attitude of sales staff when buying watches. I feel the same for some players. Luxury watch boutiques, auto 4S stores, the attitude of these sales staff will greatly affect the final choice of customers and the brand’s favor. Over the years, I have met some good sales, and I have met some very bad people. Watches, fashion, cars are all involved. I’ll talk about good and bad.
The first is the person who impressed me.
Rolex Cellini Moon Phase
The first thing I want to say is a Rolex sales I encountered in Chengdu. One year, I went to Chengdu with my wife. At that time, Rolex’s new Cellini was just released (about 2016). The new Cellini has changed a lot. Although I have seen pictures and introductions, I have not touched the actual table. I don’t know much about Cellini. In Chengdu, I passed a Rolex and went in to take a look. There was a new version of Cellini. Sales is an elder sister. The elder sister is very enthusiastic. Take out Cellini for us to see. I then asked about the new features. I didn’t expect the eldest sister to be very professional, and she said it in detail and accurately. She knew both the new and old models, and insisted that I try it. I said that we are here for tourism, so there is no trouble. The elder sister said that it doesn’t matter, and it was good to give us more introductions. Treating people with enthusiasm and professionalism, this is a very impressive and very good watch sales.
Rolex Cellini junior (top) and Cellini junior calendar (bottom)
The second one that left a deep impression on me was a Jaeger-LeCoultre sales in Beijing. One winter, I wanted to change to a thinner watch. Because there are many sports watches in my hand, I want to buy a formal watch. Master Jaeger-LeCoultre’s moon phase was an option for me at that time. In addition to the Master Moon Phase, there are several other watches under consideration. I’ll go to the counter to try it and see the effect. The sales staff of some famous watch counters are used to raising their watches and suppressing other brands of watches. For example, the brand of our family is much higher than that of a certain brand, and such a brand cannot compare with us at all. I think this is very bad, because I happen to have a watch that they use to suppress the brand … but only the Jaeger-LeCoultre sales, when introducing the watch, said that I cannot rely on depreciating other brands and uplifting my own brand. Then the man sold, focused on the technical advantages of Jaeger-LeCoultre, and did not comment on other brands, which convinced me and left a deep impression on me. In the end, I bought Jaeger-LeCoultre that year.
From top to bottom, they are the master moon phase of the steel shell, the master moon phase of the platinum shell, and the new moon edition of the limited edition enamel master.
What I want to say below is the sales of a Tesla 4S store. Once I went shopping at China World Trade Center, there was a Tesla 4S shop on the first floor of China World Trade Center. I went in and strolled around. A Tesla male was very enthusiastic about sales and introduced the car in detail from the inside out. And if you’re fine, I’ll take you around. I said I didn’t intend to buy Tesla. He said it was okay. Let’s play. Then I took the car and drove away. I tried to accelerate and drive autonomously. The salesman also saw the watch in my hand. I did not expect that he also liked the watch. I was impressed that he was wearing a golden ghost. From the car to the watch, he talked very well. It is in sharp contrast to some 4S shops that don’t answer. At that time, Tesla only had Model S and X. Now Tesla Model 3 is on the market, and it needs to be made in China. I also listed a new energy indicator. Because this sales introduced and experienced me at the time, I was also very interested in Tesla. After all, now the Model 3 is much cheaper than the previous Model S and Model X. In addition to the gasoline car, it’s very interesting Cool.
Tesla model S (top) and model X (bottom)
Let’s talk about a little thing. There is an Armani EA in Dongfang Xintiandi. I go to buy clothes. After I buy the invoice, I can get points for the invoice and exchange for free parking. That day the shop said that the machine for invoicing was broken. I said it was okay. At that time, the salesman said that it was okay to wait for two days to open the car. I will give you points. I’ll say it’s ok, don’t bother you running around. The results did not expect, after two days, the sales sent a message, saying that the mall points have been given.
Tesla model 3
I think sales is just being a person. Once people are done, sales are done.
In addition to good impressions, there are some bad experiences.
As for the bad experience, I won’t talk about the brand.
I once went to a watch store with my wife. At about 8 or 9 pm at that time, the general mall closed at 10 pm. At this time, it is estimated that the sales staff is also anxious to get off work. This is the background. At this time, a younger brother and his wife (or girlfriend) came into the store. The younger brother asked, can you order a table here, before the younger brother has finished talking, a female salesman, not even looking up, has a bad attitude That said, no. The brother said, I haven’t said any watches yet, the female salesman said very badly immediately that no watches can be used. Female salesmen are aggressive and may think that customers will leave. This little brother wasn’t insulting either, he exploded immediately, and roared. The other staff members in the store hurriedly pulled the saleswoman away, came over to appease the brother, and asked what watch they wanted. Everyone can think about it. In a famous watch store, the customer will be angered in a few sentences, and the difference in attitude is conceivable. I think it’s all right. Is this an undercover agent sent by a hostile brand? To be honest, I looked around, and I really felt that this person should be scolded. This has nothing to do with sales or sales. It has something to do with being a man.
Discounts on some luxury brands abroad are very large.
Now that e-commerce, online shopping and purchasing are so developed, travel abroad is also commonplace. To be honest, purchasing or buying watches and luxury goods abroad can be much lower than domestic prices. There is no need to buy domestically from the price point of view. But it is because in domestic counters, whether it is luxury brand clothes, shoes or watches, you can try it one by one without any hassle. Each one looks at the effect and chooses the most pleasant and suitable one. Even if it’s more expensive, it’s calm.
But I am afraid that I will encounter some brand personnel and work in luxury brands, and I feel that I am ‘high above the ground’. Especially some brands that don’t worry about selling (the watches are all the same). With so many choices and inadequate services, I immediately went out and changed houses.